Home » Build a Continuing Relationship, Workbook 3 by Robert Taggart
Build a Continuing Relationship, Workbook 3 Robert Taggart

Build a Continuing Relationship, Workbook 3

Robert Taggart

Published May 1st 2006
ISBN : 9781423950691
Paperback
54 pages
Enter the sum

 About the Book 

In Workbook 3: Build a Continuing Relationship, the retail sales associate will learn how to honor manufacturers warranties, how to adhere to the companys return policy, and how to handle customer complaints graciously. By showing the customer thatMoreIn Workbook 3: Build a Continuing Relationship, the retail sales associate will learn how to honor manufacturers warranties, how to adhere to the companys return policy, and how to handle customer complaints graciously. By showing the customer that the store stands behind what it sells, the sales associate can help extend the customer relationship beyond the initial sale and build customer loyalty. Benefits: * This workbook-style book is designed to be read with a pencil. * It is an excellent workbook for self-study, as well as classroom learning. * A 25 question assessment is available.